3 Troubleshooting

Cameron Gutman edited this page 2015-10-31 20:21:14 -07:00

Table of Contents

• Can't pair or stream at all
• No video displayed on device
• Video is choppy or laggy
• Apps crash when launched by Moonlight

Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps for each of the following issues:

• Can't pair or stream at all
• No video displayed on device
• Video is choppy or laggy
• Apps crash when launched by Moonlight

Can't pair or stream at all

1. Reboot your PC and device.
2. Disable your PC's firewall.
3. Open GeForce Experience and scan for games.
4. Make sure the NVIDIA Streaming Service is enabled and running.
5. If all else fails: uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.

No video displayed on device

1. Reboot your PC and device.
2. Lower Moonlight settings to 720p30
3. Disable TeamViewer remote control software.
4. Uninstall DisplayLink software.
5. Disable your PC's firewall.
6. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.

Video is choppy or laggy

1. Make sure your device is connected on 5 GHz and your PC is wired to your router.
2. Lower the bitrate slider.
3. Try using 720p30 which has the lowest requirements.

Apps crash when launched by Moonlight

1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
2. Try launching them through Steam