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286 lines
11 KiB
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286 lines
11 KiB
Plaintext
<h1 class="flow-text grey-text">Frequently-asked questions about billing on Notebook.ai</h1>
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<ul class="collapsible">
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<li class="active">
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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What is Notebook.ai Premium?
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</div>
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<div class="collapsible-body">
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<p>
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The free Notebook.ai experience was intentionally designed to be powerful enough for most amateur worldbuilders.
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All users receive full access to the core trifecta of worldbuilding pages:
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<%= linked_page_type(text: 'Characters', page_type: Character) %>,
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<%= linked_page_type(text: 'Locations', page_type: Location) %>, and
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<%= linked_page_type(text: 'Items', page_type: Item) %>.
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</p>
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<p>
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Notebook.ai Premium is an optional upgrade for adventurous worldbuilders looking to take their fictional worlds
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to the next level. A Premium subscription unlocks <%= Rails.application.config.content_types[:premium].count %>
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additional page types for you to create:
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</p>
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<p>
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<% Rails.application.config.content_types[:premium].each_with_index do |page_type, idx| %>
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<%= linked_page_type(text: page_type.name.pluralize, page_type: page_type) %>,
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<% end %>
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and unlimited <%= linked_page_type(text: 'Universes', page_type: Universe) %> to
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organize your worlds into.
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</p>
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<p>
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Notebook.ai Premium also unlocks several other advanced features across the site, such as
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Timelines, our AI-powered document analysis, Collections that organize your worlds in new ways,
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and increased upload storage space for all of your images and reference material.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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What price tiers are available?
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</div>
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<div class="collapsible-body">
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<p>
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There are two account tiers on Notebook.ai: Starter and Premium.
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</p>
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<p>
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The free tier is called Starter. You can create unlimited
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<%= linked_page_type(text: 'Characters', page_type: Character) %>,
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<%= linked_page_type(text: 'Locations', page_type: Location) %>, and
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<%= linked_page_type(text: 'Items', page_type: Item) %>, as well as create up
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to 5
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<%= linked_page_type(text: 'Universes', page_type: Universe) %> to organize your
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worlds into.
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</p>
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<p>
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The paid tier is called Premium. Premium starts at $9 per month, but you can
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secure it at a cheaper price by choosing longer subscription periods. Right now,
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the following options are available:
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</p>
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<ul class="browser-default">
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<li>$9 per month, paid every month</li>
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<li>$8 per month, paid every three months ($24 at a time)</li>
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<li>$7 per month, paid once per year ($84 at a time)</li>
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</ul>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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When do subscriptions renew?
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</div>
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<div class="collapsible-body">
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<p>
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Subscriptions automatically renew based on the date you started them. You can
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see what day your subscription will renew by viewing your
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<%= link_to 'Billing Page', subscription_path %> with a subscription active.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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What is your cancellation policy?
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</div>
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<div class="collapsible-body">
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<p>
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You're free to cancel any subscription at any time, without any penalties or
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additional fees. To do so, simply visit your
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<%= link_to 'Billing Page', subscription_path %> and click "Downgrade"
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to switch back to the free Starter tier. Your subscription will cancel
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immediately and any unused time will be credited to your account.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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How do I cancel my subscription?
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</div>
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<div class="collapsible-body">
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<p>
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You can cancel a subscription at any time by visiting your
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<%= link_to 'Billing Page', subscription_path %> and clicking "Downgrade"
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to switch back to the free Starter tier. Your subscription will
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cancel immediately and no longer renew.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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What happens to my notebook pages when I cancel my subscription?
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</div>
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<div class="collapsible-body">
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<p>
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Once you've created any page on Notebook.ai, you will keep full access to
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view, edit, and/or share that page, regardless of whether you have an
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active Premium subscription or not.
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</p>
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<p>
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While on the free Starter tier, you simply cannot create <em>additional</em>
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Premium pages without re-upgrading to a new subscription. Your existing pages
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are always yours and will never be locked behind any kind of payment to access.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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How do I purchase Premium without a subscription?
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</div>
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<div class="collapsible-body">
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<p>
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Notebook.ai also offers prepaid subscriptions where you choose a duration of time
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you'd like Premium for and pay upfront for that time. Afterwards, your account
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will automatically be downgraded back to the free Starter tier, but you'll keep
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full access to any pages you've created.
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</p>
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<p>
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To pay for Premium without a subscription, you'll need to purchase and activate a
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Premium Code <%= link_to 'here', prepay_path %>.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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What are Premium Codes?
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</div>
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<div class="collapsible-body">
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<p>
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Premium Codes are prepaid codes that can be shared with others and activated on any
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account to enable Premium access for a set amount of time. Premium Codes are often
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purchased by those who don't wish to have a renewing subscription, or wish to gift
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Premium to someone else without sharing their payment details.
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</p>
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<p>
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Premium Codes are available for purchase <%= link_to 'here', prepay_path %>.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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How do I pay with Paypal?
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</div>
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<div class="collapsible-body">
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<p>
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Right now, we don't accept Paypal payments for the standard Premium subscription.
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</p>
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<p>
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However, we do accept Paypal for Premium Code purchases, which can be activated for
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the same Premium access without a recurring subscription. You can purchase Premium
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codes <%= link_to 'here', prepay_path %>.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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How can I purchase Premium for a friend?
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</div>
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<div class="collapsible-body">
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<p>
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The best way to purchase Premium for a friend is with Premium Codes. Premium Codes
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allow for you to prepay for as much Premium as you'd like and receive a code that
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you can share with your friend, which they can then activate on their account
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whenever they want.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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How can I share my Premium access with my collaborators?
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</div>
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<div class="collapsible-body">
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<p>
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When you have an active Premium subscription, any collaborators you add to your
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universes will automatically receive Premium access when they're working within
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your universe. This will let them create Premium pages as if they had Premium
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themselves.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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How can I change or remove my payment information?
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</div>
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<div class="collapsible-body">
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<p>
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Notebook.ai doesn't store your payment information anywhere on our site or servers;
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instead, our industry-standard payment processor Stripe handles the secure storage
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of your payment information.
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</p>
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<p>
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While not storing your payment information protects us from data leaks that could
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otherwise put your data at risk, it also means we can't provide access to directly
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view or edit your existing payment information.
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</p>
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<p>
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If you wish to change your saved payment method, we recommend you first delete
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your existing payment method and simply add a new one.
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You can delete existing payment methods or add new payment methods at any time
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by visiting your <%= link_to 'Billing History', billing_history_path %> page.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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How do I request a refund?
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</div>
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<div class="collapsible-body">
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<p>
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Please reach out to me directly at andrew<em></em>@inde<span></span>ntlabs.com.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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How can I download my entire notebook?
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</div>
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<div class="collapsible-body">
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<p>
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Notebook.ai supports data exports in CSV, JSON, XML, YAML, and plaintext formats.
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</p>
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<p>
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To export your notebook, just click "Export your data" in the
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<%= link_to 'Data Vault', data_vault_path %> and select the format you want.
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</p>
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</div>
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</li>
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<li>
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<div class="collapsible-header">
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<i class="material-icons">help</i>
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Am I allowed to just use a free Notebook.ai account forever?
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</div>
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<div class="collapsible-body">
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<p>Of course! :)</p>
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<p>
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I wish I could provide Notebook.ai for free to everyone. In fact, the site is
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intentionally designed for the free tier to be enough for most worldbuilders,
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leaving the Premium subscription to those who want to dive deep and really flesh
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out amazing worlds.
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</p>
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<p>
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Offering a Premium subscription has kept the site running smoothly for over
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half a million users since 2016—and we're not planning on going away
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any time soon. Whether you're subscribed and supporting the site financially
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or just using the site, sharing it with friends, and/or offering feedback, you're
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still supporting the site. <span class="red-text">♥</span>
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</p>
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</div>
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</li>
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</ul>
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<h2 class="flow-text grey-text">Have a question that wasn't answered here?</h2>
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<p>
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Feel free to reach out to me any time at andrew<em></em>@inde<span></span>ntlabs.com
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or post on the <%= link_to 'Site Support', 'https://www.notebook.ai/forum/site-support' %>
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discussion board. I'm constantly working to make the site better and I'm always happy
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to help!
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</p>
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