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Merge pull request #9566 from nextcloud/add-quota-troubleshooting-section

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Add section for troubleshooting quota issues
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Vincent Petry 2023-01-18 16:04:20 +01:00 committed by GitHub
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admin_manual/issues/general_troubleshooting.rst
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@ -374,6 +374,29 @@ For a safe moving of data directory, supported by Nextcloud, recommended actions
.. warning
Note, you may need to configure your webserver to support symlinks.
Troubleshooting quota or size issues
------------------------------------
Sometimes it can happen that the used space reported in the web UI or with ``occ user:info $userId``
does not match the actual data stored in the user's ``data/$userId/files`` directory.
.. note::
Metadata, versions, trashbin and encryption keys are not counted in the used space above.
Please refer to the `quota documentation <https://docs.nextcloud.com/server/latest/user_manual/en/files/quota.html>`_ for details.
Running the following command can help fix the sizes and quota for a given user::
sudo -u www-data php occ files:scan -vvv <user-id>
If **encryption was enabled earlier on the instance and disabled later on**, it is likely that some
size values in the database did not correctly get reset upon decrypting.
You can run the following SQL query to reset those after **backing up the database**:
.. code-block:: sql
UPDATE oc_filecache SET unencrypted_size=0 WHERE encrypted=0;
Troubleshooting downloading or decrypting files
-----------------------------------------------