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==========================
Enterprise Troubleshooting
==========================
When you have problems with your ownCloud Enterprise installation, refer to
:doc:`../issues/general_troubleshooting` to see if you can resolve your issue
without opening a support ticket. If you need to open a support ticket, use the
Open Ticket button in your account on
`<https://customer.owncloud.com/owncloud/>`_.
Bug reports and trouble tickets usually need a copy of your ownCloud server
configuration report. You have two ways to generate a configuration report.
#. Use the :ref:`occ config command <config_commands_label>`.
#. Use the **Enterprise license key** app on your ownCloud Admin page to
generate the report with the click of a button.
.. figure:: images/config-report-1.png
:alt: Enterprise license key app
Both methods automatically obscure passwords and secrets.