diff --git a/docs/help-community/help.md b/docs/help-community/help.md index 0601d7c93..15e0ecf33 100644 --- a/docs/help-community/help.md +++ b/docs/help-community/help.md @@ -12,4 +12,27 @@ If you need more help with n8n, you can ask for support in the [forum](https://c If your Cloud instance is having issues, or if you're an enterprise customer who needs support, you can contact [help@n8n.io](mailto:help@n8n.io). +## Use the About n8n debug tool +Whether you're posting to the forum or emailing customer support, you'll get help faster if you provide details about your n8n instance in your first post or email. + +The fastest way to do this is to use the **About n8n** debug tool: + +1. Open the left-side panel. +2. Select **Help**. +3. Select **About n8n**. +4. The **About n8n** modal opens to display your current information. +5. Select **Copy debug information** to copy your information. +6. n8n recommends pasting this information into your forum post or support email. + +/// note | Don't see **Copy debug**? +The **Copy debug** option is available beginning in n8n version 1.49.0. + +If you're using an earlier version of n8n, n8n recommends manually providing this information: + +* n8n version +* Database +* n8n EXECUTIONS_PROCESS setting +* Running n8n via (Docker, npm, n8n cloud) +* Operating system +///