diff --git a/Agent.Installer.Win/Agent.Installer.Win.csproj b/Agent.Installer.Win/Agent.Installer.Win.csproj
index 5bb5f90b..47ecefb4 100644
--- a/Agent.Installer.Win/Agent.Installer.Win.csproj
+++ b/Agent.Installer.Win/Agent.Installer.Win.csproj
@@ -175,6 +175,17 @@
   <ItemGroup>
     <Resource Include="Assets\Remotely_Icon.png" />
   </ItemGroup>
+  <ItemGroup>
+    <COMReference Include="IWshRuntimeLibrary">
+      <Guid>{F935DC20-1CF0-11D0-ADB9-00C04FD58A0B}</Guid>
+      <VersionMajor>1</VersionMajor>
+      <VersionMinor>0</VersionMinor>
+      <Lcid>0</Lcid>
+      <WrapperTool>tlbimp</WrapperTool>
+      <Isolated>False</Isolated>
+      <EmbedInteropTypes>True</EmbedInteropTypes>
+    </COMReference>
+  </ItemGroup>
   <Import Project="$(MSBuildToolsPath)\Microsoft.CSharp.targets" />
   <PropertyGroup>
     <PostBuildEvent>if $(ConfigurationName) == Debug (
diff --git a/Agent.Installer.Win/Services/InstallerService.cs b/Agent.Installer.Win/Services/InstallerService.cs
index 05bda673..098989a3 100644
--- a/Agent.Installer.Win/Services/InstallerService.cs
+++ b/Agent.Installer.Win/Services/InstallerService.cs
@@ -1,4 +1,5 @@
-using Microsoft.VisualBasic.FileIO;
+using IWshRuntimeLibrary;
+using Microsoft.VisualBasic.FileIO;
 using Microsoft.Win32;
 using Remotely.Shared.Models;
 using System;
@@ -15,6 +16,7 @@ using System.ServiceProcess;
 using System.Threading.Tasks;
 using System.Web.Script.Serialization;
 using System.Windows;
+using FileIO = System.IO.File;
 
 namespace Remotely.Agent.Installer.Win.Services
 {
@@ -55,9 +57,9 @@ namespace Remotely.Agent.Installer.Win.Services
 
                 await DownloadRemotelyAgent(serverUrl);
 
-                File.WriteAllText(Path.Combine(InstallPath, "ConnectionInfo.json"), Serializer.Serialize(connectionInfo));
+                FileIO.WriteAllText(Path.Combine(InstallPath, "ConnectionInfo.json"), Serializer.Serialize(connectionInfo));
 
-                File.Copy(Assembly.GetExecutingAssembly().Location, Path.Combine(InstallPath, "Remotely_Installer.exe"));
+                FileIO.Copy(Assembly.GetExecutingAssembly().Location, Path.Combine(InstallPath, "Remotely_Installer.exe"));
 
                 CreateDeviceSetupOptions(deviceGroup, deviceAlias);
 
@@ -66,6 +68,8 @@ namespace Remotely.Agent.Installer.Win.Services
                 InstallService();
 
                 CreateUninstallKey();
+
+                CreateSupportShortcut(serverUrl, deviceUuid);
                
                 return true;
             }
@@ -78,6 +82,26 @@ namespace Remotely.Agent.Installer.Win.Services
 
         }
 
+        private void CreateSupportShortcut(string serverUrl, string deviceUuid)
+        {
+            var systemRoot = Path.GetPathRoot(Environment.SystemDirectory);
+            var shortcutLocation = Path.Combine(systemRoot, "Users", "Public", "Desktop", "Get Support.lnk");
+            var shell = new WshShell();
+            var shortcut = (IWshShortcut)shell.CreateShortcut(shortcutLocation);
+            shortcut.Description = "Get IT support";
+            shortcut.IconLocation = Path.Combine(InstallPath, "Remotely_Agent.exe");
+            shortcut.TargetPath = serverUrl.TrimEnd('/') + $"/GetSupport?deviceID={deviceUuid}";
+            shortcut.Save();
+
+
+            shortcutLocation = Path.Combine(InstallPath, "Get Support.lnk");
+            shortcut = (IWshShortcut)shell.CreateShortcut(shortcutLocation);
+            shortcut.Description = "Get IT support";
+            shortcut.IconLocation = Path.Combine(InstallPath, "Remotely_Agent.exe");
+            shortcut.TargetPath = serverUrl.TrimEnd('/') + $"/GetSupport?deviceID={deviceUuid}";
+            shortcut.Save();
+        }
+
         public async Task<bool> Uninstall()
         {
             try
@@ -124,9 +148,9 @@ namespace Remotely.Agent.Installer.Win.Services
                 Logger.Write("Backing up current installation.");
                 ProgressMessageChanged?.Invoke(this, "Backing up current installation.");
                 var backupPath = Path.Combine(Path.GetTempPath(), "Remotely_Backup.zip");
-                if (File.Exists(backupPath))
+                if (FileIO.Exists(backupPath))
                 {
-                    File.Delete(backupPath);
+                    FileIO.Delete(backupPath);
                 }
                 ZipFile.CreateFromDirectory(InstallPath, backupPath, CompressionLevel.Fastest, false);
             }
@@ -152,9 +176,9 @@ namespace Remotely.Agent.Installer.Win.Services
                 {
                     try
                     {
-                        if (File.Exists(entry))
+                        if (FileIO.Exists(entry))
                         {
-                            File.Delete(entry);
+                            FileIO.Delete(entry);
                         }
                         else if (Directory.Exists(entry))
                         {
@@ -180,7 +204,7 @@ namespace Remotely.Agent.Installer.Win.Services
                     DeviceAlias = deviceAlias
                 };
 
-                File.WriteAllText(Path.Combine(InstallPath, "DeviceSetupOptions.json"), Serializer.Serialize(setupOptions));
+                FileIO.WriteAllText(Path.Combine(InstallPath, "DeviceSetupOptions.json"), Serializer.Serialize(setupOptions));
             }
         }
 
@@ -207,7 +231,7 @@ namespace Remotely.Agent.Installer.Win.Services
 
             if (CommandLineParser.CommandLineArgs.TryGetValue("path", out var result))
             {
-                File.Copy(result, targetFile, true);
+                FileIO.Copy(result, targetFile, true);
             }
             else
             {
@@ -239,7 +263,7 @@ namespace Remotely.Agent.Installer.Win.Services
             var wr = WebRequest.CreateHttp($"{serverUrl}/Downloads/Remotely-Win10-{Platform}.zip");
             wr.Method = "Head";
             var response = (HttpWebResponse)await wr.GetResponseAsync();
-            File.WriteAllText(Path.Combine(InstallPath, "etag.txt"), response.Headers["ETag"]);
+            FileIO.WriteAllText(Path.Combine(InstallPath, "etag.txt"), response.Headers["ETag"]);
 
             ZipFile.ExtractToDirectory(targetFile, tempDir);
             var fileSystemEntries = Directory.GetFileSystemEntries(tempDir);
@@ -249,9 +273,9 @@ namespace Remotely.Agent.Installer.Win.Services
                 {
                     ProgressValueChanged?.Invoke(this, (int)((double)i / (double)fileSystemEntries.Length * 100d));
                     var entry = fileSystemEntries[i];
-                    if (File.Exists(entry))
+                    if (FileIO.Exists(entry))
                     {
-                        File.Copy(entry, Path.Combine(InstallPath, Path.GetFileName(entry)), true);
+                        FileIO.Copy(entry, Path.Combine(InstallPath, Path.GetFileName(entry)), true);
                     }
                     else if (Directory.Exists(entry))
                     {
@@ -271,9 +295,9 @@ namespace Remotely.Agent.Installer.Win.Services
         {
             ConnectionInfo connectionInfo;
             var connectionInfoPath = Path.Combine(InstallPath, "ConnectionInfo.json");
-            if (File.Exists(connectionInfoPath))
+            if (FileIO.Exists(connectionInfoPath))
             {
-                connectionInfo = Serializer.Deserialize<ConnectionInfo>(File.ReadAllText(connectionInfoPath));
+                connectionInfo = Serializer.Deserialize<ConnectionInfo>(FileIO.ReadAllText(connectionInfoPath));
                 connectionInfo.ServerVerificationToken = null;
             }
             else
@@ -393,7 +417,7 @@ namespace Remotely.Agent.Installer.Win.Services
             try
             {
                 var backupPath = Path.Combine(Path.GetTempPath(), "Remotely_Backup.zip");
-                if (File.Exists(backupPath))
+                if (FileIO.Exists(backupPath))
                 {
                     Logger.Write("Restoring backup.");
                     ClearInstallDirectory();
diff --git a/Server/API/AlertsController.cs b/Server/API/AlertsController.cs
index cad22101..b789e6fd 100644
--- a/Server/API/AlertsController.cs
+++ b/Server/API/AlertsController.cs
@@ -1,5 +1,5 @@
 using Microsoft.AspNetCore.Mvc;
-using Remotely.Server.Auth;
+using Remotely.Server.Attributes;
 using Remotely.Server.Services;
 using Remotely.Shared.Models;
 using System;
diff --git a/Server/API/ClientDownloadsController.cs b/Server/API/ClientDownloadsController.cs
index add7750e..2ea73b2e 100644
--- a/Server/API/ClientDownloadsController.cs
+++ b/Server/API/ClientDownloadsController.cs
@@ -6,10 +6,10 @@ using Microsoft.AspNetCore.Http;
 using Microsoft.AspNetCore.Mvc;
 using Microsoft.AspNetCore.Hosting;
 using Remotely.Server.Services;
-using Remotely.Server.Auth;
 using System.Text;
 using Microsoft.Extensions.Configuration;
 using System.Threading;
+using Remotely.Server.Attributes;
 
 namespace Remotely.Server.API
 {
diff --git a/Server/API/CommandsController.cs b/Server/API/CommandsController.cs
index 05568e39..8a1dd9b4 100644
--- a/Server/API/CommandsController.cs
+++ b/Server/API/CommandsController.cs
@@ -7,7 +7,7 @@ using System.Threading.Tasks;
 using Remotely.Shared.Models;
 using Remotely.Server.Services;
 using Microsoft.AspNetCore.Mvc;
-using Remotely.Server.Auth;
+using Remotely.Server.Attributes;
 
 // For more information on enabling Web API for empty projects, visit https://go.microsoft.com/fwlink/?LinkID=397860
 
diff --git a/Server/API/DevicesController.cs b/Server/API/DevicesController.cs
index 83e5bab3..a8b41c0e 100644
--- a/Server/API/DevicesController.cs
+++ b/Server/API/DevicesController.cs
@@ -3,7 +3,7 @@ using Remotely.Shared.Models;
 using Remotely.Server.Services;
 using Microsoft.AspNetCore.Identity;
 using Microsoft.AspNetCore.Mvc;
-using Remotely.Server.Auth;
+using Remotely.Server.Attributes;
 
 // For more information on enabling Web API for empty projects, visit https://go.microsoft.com/fwlink/?LinkID=397860
 
diff --git a/Server/API/OrganizationManagementController.cs b/Server/API/OrganizationManagementController.cs
index f6d97d4d..be6672b7 100644
--- a/Server/API/OrganizationManagementController.cs
+++ b/Server/API/OrganizationManagementController.cs
@@ -7,7 +7,7 @@ using Microsoft.AspNetCore.Mvc;
 using Remotely.Shared.ViewModels.Organization;
 using System.Text;
 using Microsoft.AspNetCore.WebUtilities;
-using Remotely.Server.Auth;
+using Remotely.Server.Attributes;
 
 // For more information on enabling Web API for empty projects, visit https://go.microsoft.com/fwlink/?LinkID=397860
 
diff --git a/Server/API/RemoteControlController.cs b/Server/API/RemoteControlController.cs
index cb40d97b..c0ddc353 100644
--- a/Server/API/RemoteControlController.cs
+++ b/Server/API/RemoteControlController.cs
@@ -8,7 +8,7 @@ using Microsoft.AspNetCore.SignalR;
 using Remotely.Shared.Models;
 using Remotely.Server.Models;
 using Remotely.Server.Services;
-using Remotely.Server.Auth;
+using Remotely.Server.Attributes;
 using Remotely.Shared.Helpers;
 
 // For more information on enabling Web API for empty projects, visit https://go.microsoft.com/fwlink/?LinkID=397860
diff --git a/Server/API/ScriptingController.cs b/Server/API/ScriptingController.cs
index cb8852d4..64197418 100644
--- a/Server/API/ScriptingController.cs
+++ b/Server/API/ScriptingController.cs
@@ -9,7 +9,7 @@ using System.Linq;
 using System.Threading.Tasks;
 using Remotely.Shared.Helpers;
 using System.IO;
-using Remotely.Server.Auth;
+using Remotely.Server.Attributes;
 
 namespace Remotely.Server.API
 {
diff --git a/Server/API/ServerLogsController.cs b/Server/API/ServerLogsController.cs
index 0811f6f3..c92cbc09 100644
--- a/Server/API/ServerLogsController.cs
+++ b/Server/API/ServerLogsController.cs
@@ -1,7 +1,7 @@
 using System.Text;
 using System.Text.Json;
 using Microsoft.AspNetCore.Mvc;
-using Remotely.Server.Auth;
+using Remotely.Server.Attributes;
 using Remotely.Server.Services;
 
 namespace Remotely.Server.API
diff --git a/Server/Areas/Identity/Pages/Account/Manage/ApiTokens.cshtml.cs b/Server/Areas/Identity/Pages/Account/Manage/ApiTokens.cshtml.cs
index 467c7e01..7adb7344 100644
--- a/Server/Areas/Identity/Pages/Account/Manage/ApiTokens.cshtml.cs
+++ b/Server/Areas/Identity/Pages/Account/Manage/ApiTokens.cshtml.cs
@@ -6,9 +6,9 @@ using Microsoft.AspNetCore.Authorization;
 using Microsoft.AspNetCore.Identity;
 using Microsoft.AspNetCore.Mvc;
 using Microsoft.AspNetCore.Mvc.RazorPages;
-using Remotely.Server.Auth;
 using Remotely.Server.Services;
 using Remotely.Shared.Models;
+using Remotely.Shared.Utilities;
 
 namespace Remotely.Server.Areas.Identity.Pages.Account.Manage
 {
diff --git a/Server/Attributes/ActionRateLimiterAttribute.cs b/Server/Attributes/ActionRateLimiterAttribute.cs
new file mode 100644
index 00000000..2c6fc873
--- /dev/null
+++ b/Server/Attributes/ActionRateLimiterAttribute.cs
@@ -0,0 +1,35 @@
+using Microsoft.AspNetCore.Mvc.Filters;
+using Microsoft.Extensions.Caching.Memory;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Net;
+using System.Threading.Tasks;
+
+namespace Remotely.Server.Attributes
+{
+    [AttributeUsage(AttributeTargets.Method)]
+    public class ActionRateLimiterAttribute : ActionFilterAttribute
+    {
+        public string Action { get; set; }
+        public int TimeoutInSeconds { get; set; } = 5;
+        private static MemoryCache RequestCache { get; } = new MemoryCache(new MemoryCacheOptions());
+
+
+        public override void OnActionExecuting(ActionExecutingContext context)
+        {
+            var ip = context.HttpContext.Request.HttpContext.Connection.RemoteIpAddress;
+            var key = $"Action-{ip}";
+
+            if (!RequestCache.TryGetValue(key, out _))
+            {
+                RequestCache.Set(key, true, TimeSpan.FromSeconds(TimeoutInSeconds));
+            }
+            else
+            {
+                context.HttpContext.Response.StatusCode = (int)HttpStatusCode.TooManyRequests;
+            }
+            base.OnActionExecuting(context);
+        }
+    }
+}
diff --git a/Server/Auth/ApiAuthorizationFilter.cs b/Server/Attributes/ApiAuthorizationFilter.cs
similarity index 97%
rename from Server/Auth/ApiAuthorizationFilter.cs
rename to Server/Attributes/ApiAuthorizationFilter.cs
index b2f19649..e99a4811 100644
--- a/Server/Auth/ApiAuthorizationFilter.cs
+++ b/Server/Attributes/ApiAuthorizationFilter.cs
@@ -2,7 +2,7 @@
 using Microsoft.AspNetCore.Mvc.Filters;
 using Remotely.Server.Services;
 
-namespace Remotely.Server.Auth
+namespace Remotely.Server.Attributes
 {
     public class ApiAuthorizationFilter : ActionFilterAttribute, IAuthorizationFilter
     {
diff --git a/Server/Pages/GetSupport.cshtml b/Server/Pages/GetSupport.cshtml
new file mode 100644
index 00000000..2c8f519d
--- /dev/null
+++ b/Server/Pages/GetSupport.cshtml
@@ -0,0 +1,68 @@
+@page
+@model Remotely.Server.Pages.GetSupportModel
+@{
+    ViewData["Title"] = "Get Support";
+}
+
+@if (!Request.Query.ContainsKey("deviceUuid"))
+{
+    <h3 class="mb-3">Get Support</h3>
+    <p>
+        Device ID is missing.  Please use a valid shortcut to the support page, which will include the device ID.
+    </p>
+}
+else
+{
+    <div class="col-sm-6 offset-sm-3">
+        @if (!string.IsNullOrWhiteSpace(Model.StatusMessage))
+        {
+            <div class="alert alert-success alert-dismissible" role="alert">
+                <button type="button" class="close" data-dismiss="alert" aria-label="Close"><span aria-hidden="true">×</span></button>
+                @Model.StatusMessage
+            </div>
+        }
+        <h3 class="mb-3">Get Support</h3>
+        <form method="post">
+            <div asp-validation-summary="All" class="text-danger"></div>
+            <div class="form-group">
+                <label class="col-form-label">Your Name:</label>
+                <br />
+                <input type="text" class="form-control" asp-for="Input.Name" />
+                <span asp-validation-for="Input.Name" class="text-danger"></span>
+            </div>
+            <div class="form-group">
+                <label class="col-form-label">Email:</label>
+                <br />
+                <input type="email" class="form-control" asp-for="Input.Email" />
+                <span asp-validation-for="Input.Email" class="text-danger"></span>
+            </div>
+            <div class="form-group">
+                <label class="col-form-label">Phone:</label>
+                <br />
+                <input type="tel" class="form-control" asp-for="Input.Phone" />
+                <span asp-validation-for="Input.Phone" class="text-danger"></span>
+            </div>
+            <div class="form-group">
+                <label class="col-form-label">Chat Response OK?</label>
+                <br />
+                <input type="checkbox" checked="checked" asp-for="Input.ChatResponseOk" />
+                <span asp-validation-for="Input.ChatResponseOk" class="text-danger"></span>
+            </div>
+            <div class="text-right">
+                <button type="submit" class="btn btn-primary">Submit</button>
+            </div>
+        </form>
+    </div>
+
+    <style>
+        input[type='checkbox'] {
+            width: 25px;
+            height: 25px;
+        }
+    </style>
+
+    @section Scripts {
+        <partial name="_ValidationScriptsPartial" />
+    }
+
+}
diff --git a/Server/Pages/GetSupport.cshtml.cs b/Server/Pages/GetSupport.cshtml.cs
new file mode 100644
index 00000000..e5d9d042
--- /dev/null
+++ b/Server/Pages/GetSupport.cshtml.cs
@@ -0,0 +1,67 @@
+using System;
+using System.Collections.Generic;
+using System.ComponentModel.DataAnnotations;
+using System.Linq;
+using System.Threading.Tasks;
+using Microsoft.AspNetCore.Mvc;
+using Microsoft.AspNetCore.Mvc.RazorPages;
+using Remotely.Server.Services;
+
+namespace Remotely.Server.Pages
+{
+    public class GetSupportModel : PageModel
+    {
+        public GetSupportModel(DataService dataService)
+        {
+            DataService = dataService;
+        }
+
+
+        private DataService DataService { get; }
+
+        [TempData]
+        public string StatusMessage { get; set; }
+
+        [BindProperty]
+        public InputModel Input { get; set; }
+
+        public IActionResult OnGet()
+        {
+            return Page();
+        }
+
+        public async Task<IActionResult> OnPost(string deviceUuid)
+        {
+            if (!ModelState.IsValid)
+            {
+                return Page();
+            }
+
+            var orgID = DataService.GetDevice(deviceUuid)?.OrganizationID;
+
+            await DataService.AddAlert(new Remotely.Shared.Models.AlertOptions()
+            {
+                AlertDeviceID = deviceUuid,
+                AlertMessage = $"{Input.Name} is requesting support.  " +
+                    $"Email: {Input.Email}.  " +
+                    $"Phone: {Input.Phone}.  " +
+                    $"Chat OK: {Input.ChatResponseOk}.",
+                ShouldAlert = true
+            }, orgID);
+
+            StatusMessage = "We got it!  Someone will contact you soon.";
+
+            return RedirectToPage("GetSupport", new { deviceUuid });
+        }
+
+        public class InputModel
+        {
+            [StringLength(150)]
+            [Required]
+            public string Name { get; set; }
+            public string Email { get; set; }
+            public string Phone { get; set; }
+            public bool ChatResponseOk { get; set; }
+        }
+    }
+}
\ No newline at end of file
diff --git a/Server/Startup.cs b/Server/Startup.cs
index d684485e..7dfb7326 100644
--- a/Server/Startup.cs
+++ b/Server/Startup.cs
@@ -19,7 +19,7 @@ using Microsoft.AspNetCore.HttpOverrides;
 using System.Net;
 using Microsoft.Extensions.Hosting;
 using Microsoft.OpenApi.Models;
-using Remotely.Server.Auth;
+using Remotely.Server.Attributes;
 using Npgsql;
 
 namespace Remotely.Server
diff --git a/Server/Auth/PasswordGenerator.cs b/Shared/Utilities/PasswordGenerator.cs
similarity index 91%
rename from Server/Auth/PasswordGenerator.cs
rename to Shared/Utilities/PasswordGenerator.cs
index 9ca21cba..b3249645 100644
--- a/Server/Auth/PasswordGenerator.cs
+++ b/Shared/Utilities/PasswordGenerator.cs
@@ -1,7 +1,7 @@
 using System.Security.Cryptography;
 using System;
 
-namespace Remotely.Server.Auth
+namespace Remotely.Shared.Utilities
 {
     public static class PasswordGenerator
     {